Speak to a trained member of the Mermaids team 08088010400

Susie Green



Susie first got in touch with Mermaids in 1999, when she needed support for herself and her daughter. She then became a trustee and Chair and has held the position of CEO since January 2016. Over the last five years, she has helped the charity to reach out to thousands of children, young people and their families. As someone who has worked in the third sector for 20 years, Susie is committed to ensuring that all children are respected and loved unconditionally. She says: “I am passionate about working for Mermaids because without Mermaids, I would have been lost. As a parent, all I could find about gender diverse kids was a single paragraph in a book. Speaking to and meeting others was a lifeline for me. I don’t want a single young person or their family to feel as helpless and isolated as I did so many years ago.”

Dr Belinda Bell



Belinda is passionate about supporting fellow social entrepreneurs to develop and scale their ventures to help make the world a better place. She designs and runs programmes giving entrepreneurs the skills and knowledge they need to have the impact they seek. She has established a range of social enterprises herself including those focusing on finance, ageing and young people. Belinda also teaches Social Innovation to Masters students and on various academic programmes at Cambridge Judge Business School. Belinda holds a professional Doctorate by public works, a Masters Degree in Community Enterprise and a Batchelors degree in Social Anthropology. She is the parent of three young adults, one of whom is transgender.

Katarzyna Khider



Kasia is a CIMA qualified Chartered Global Management Accountant and has a MSc degree in Finance Management from AGH University in Krakow, Poland. She has over 14 years’ experience in UK charity accounting. Kasia currently holds a role of Head of Finance and Operations at Peace Direct, where she is responsible for financial management, HR, IT systems and information security. She is a mum of two young people and is committed to making the world a more welcoming place for all.

Grey Collier



Grey is a passionate advocate for the rights of trans children and young people, having come out to the world as a trans person (transmasc/non-binary) about 25 years after they came out to themselves. As Advocacy Director at the civil liberties and human rights NGO, Liberty, Grey oversees Liberty’s strategic litigation, policy work and campaigns, advice and information service, and Liberty’s investigative journalism unit, who all work together to protect rights and hold the powerful to account. Grey’s professional background is as an anti-discrimination and human rights lawyer, including a stint as Legal Director at the Equality and Human Rights Commission. Grey is also a trustee of Trust for London, a charitable foundation which tackles poverty and inequality in London, is training to a be a priest in the Church of England, and is a parent to three teenagers.

Joe Dunn



Joe is passionate about making a difference to the lives of trans young people and their families by helping them to avoid unnecessary suffering and to achieve everything that they dream of in life. Joe has over 20 years engineering and manufacturing experience of which the last 15 years have been in leadership positions. He currently works as a Manufacturing Plant Director in the UK, having previously held similar positions internationally. Joe is experienced in strategic planning and operations and he holds a master’s degree in engineering from the University of Warwick. Over the last few years Joe has been volunteering with AKT in Manchester, a charity that supports LGBTQ+ young people in the UK who are facing or experiencing homelessness or living in a hostile environment.




Jaimin works as an actuary in the insurance industry. He is on the committee of the LGBT+ network at his current employer, which he helped launch. He is also the treasurer of a peer-to-peer support group for trans men and trans masculine people. As an Indian trans man Jaimin is aware of some struggles trans people of colour may be facing. He is committed to transforming the world into a place where all trans and gender diverse people are thriving. Jaimin supports other charity initiatives including the Hemraj Goyal Foundation, who provide resources and aid to a range of women’s and children’s charities around the world, including in the UK and India.

Dr Katie McDowell



Katie has spent a large portion of their career campaigning and advocating for young people. They are currently a junior doctor in paediatrics but formerly had a successful career in policy, public affairs and campaigning, working with a range of young people’s organisations including three years at young people’s cancer charity, CLIC Sargent. Katie also spent two years as an elected representative on the steering group of cancer charity coalition, the Cancer Campaigning Group, and served as a primary school governor for four years. As a queer, non-binary and neurodiverse human, they are passionate about ensuring that trans young people have access to the support and advice they need to be their authentic selves.

Meet some of our amazing team…

Amy Gadd

Director of Operations & Direct Service Delivery


Having worked in the charitable and education sectors and for the NHS, Amy started with Mermaids in July 2021. As a trans person, she knows first-hand the importance of the valuable services that Mermaids provides. Amy can occasionally be found on top of a large mountain or struggling through a triathlon… for fun!

Carrie Lyell

Head of Digital & Communications


Former Editor-in-Chief of DIVA magazine, Carrie joined Mermaids in 2021. They believe in the power of storytelling to change lives and is committed to helping empower trans and non-binary young people to imagine a better world. When they’re not working, you’ll find them scrolling endlessly through TikTok or in a downward dog – not at the same time!


PR & Media Engagement Manager


Bex joined Mermaids in 2021 and is excited to provide a platform to gender diverse young people, including those from particularly marginalised backgrounds, to tell their story and incite real change. She is dedicated to positioning Mermaids as an authoritative voice on trans related issues and reshaping the existing narrative surrounding gender diverse folk.


Training Manager


With over 20 years’ experience in the third sector, Martin has studied training in the UK and Germany. His hope is that he can use this experience to work collaboratively with people to be able to create safe, supportive spaces for trans and non-binary young people. When not at work, most of Martin’s time is taken up with Eurovision, Doctor Who and cats.

Andrea Jarman

Helpline Service Supervisor

Andrea “found” Mermaids as a parent in early 2018. After attending a Residential with her young person, she moved to become part of the Helpline Volunteer team in the latter part of 2018 and enjoyed it so much she began a staff role in January 2020. Working on the Helpline is such a rewarding role and Andrea strives to make callers feel like she felt after her first call. If she can do that, then she knows the day has been a good day.

Iesha Palmer

Campaigns Officer


As Campaigns Officer, Iesha pays close attention to what impacts those the charity supports, while trying to influence change and make a difference through campaigning, and was instrumental in bringing the charity’s podcast She Said, They Said to life. They are a firm believer in the saying “be the change we want to see in the world” and an advocate for radical self-love and wellbeing.

Keith Reynolds

Helpline Service Officer


A graduate of the University of Winchester, Keith joined Mermaids in January 2021. He is passionate about supporting young trans and non-binary people’s wellbeing and wants to help create a world where they can thrive. Outside of work, he loves folklore, bird watching and cuddling his pet rats.

Azia Ramani

Training Assistant


Queer and neurodivergent, Azia joined Mermaids in July 2021, bringing to the organisation their secretarial expertise and passion for human rights. Outside of work, they can be found cooking, singing and tending to their pets – often at the same time! 

Kai O’Doherty

Head of Policy & Research


Kai is a genderqueer policy professional, with experience in the public sector, charities and community organising. They are passionate about building utopias for LGBTQIA+ people, and finding joy in the face of adversity. Originally from Bermuda, they can be found seeking warm oceans or cosy dad jumpers.


Head of People & Culture


Rachel has worked in a number of industries across both public and private sectors, most recently within education. Former Health Lead for Northern Pride and Presenter at Pride World Radio, Rachel joined Mermaids in 2021 and is excited to work for a charity which combines her professional experience with her passion for the LGBTQIA+ community.

Krystyna Hebb

Helpline Service Manager


Krystyna began working with Mermaids in 2016 after recognising the prejudicial treatment and intolerance faced by gender diverse children, young people and their families. A queer woman married to a trans man, she has campaigned for LGBTQIA+ rights for over 35 years, including protesting to repeal Clause 28 and for same-sex adoption.

Alice Derbyshire

Local Groups Manager

Dr Abby Barras


Abby joined Mermaids as their Researcher in 2021, and passionately believes “the best kind of research always tries to make the world a nicer place for people to live in”. Abby lives by the sea with her partner and son, is a slow but enthusiastic sea swimmer and loves a stripy top.

Sarah Illing

Volunteer Manager


Sarah joined Mermaids in 2021. She has many years’ experience managing national volunteering programmes for charities supporting children and families and is passionate about giving volunteers a positive, supportive and rewarding experience with Mermaids. Outside of work, she loves lindy hop, cats, country music and sushi.

Darren Mew

Digital Engagement Officer


Darren joined Mermaids in 2021. They have many years of experience working in the LGBT+ and charity sectors, and believe in the power of community and bringing people together. When they aren’t working, you’ll often find them reading fashion magazines, watching YouTube videos or at a drag show.

Dan Mair

Helpline Service Officer


Having worked as a volunteer at Mermaids for over a year, Dan joined the staff team as a Helpline Service Officer in 2021. Prior to this, he has been committed to supporting young queer people through his voluntary work at ELOP, an LGBTQ+ mental health charity. Following his degree at King’s College London where he focused on LGBTQ+ health, wellbeing and belonging, he has been passionate about finding new ways to support the community.

Demi Smith



Prior to Mermaids, Demi worked in students’ unions training student reps, and found the charity while creating their SU’s EDI strategy. They want to help create the kind of supportive networks they needed as a young non-binary person. Outside of work they enjoy performing poetry, reading horror, and practicing wrestling.

Lance O’Meara

Head of Fundraising


Lance joined Mermaids in January 2022 and has over 10 years’ experience working in the fundraising sector for charities like Comic Relief and Global’s Make Some Noise. He cares passionately about social mobility and ensuring all young people are given a platform for their voices to be heard.

Alex Woolhouse

Pro Bono & Legal Strategy Coordinator


Alex qualified as a commercial solicitor at Allen & Overy LLP in September 2020 before moving to Mermaids. She is a trans woman, having come out at law school and transitioned during her training contract. Alex focusses on using strategic litigation and other legal work to improve the lives of trans, non-binary and gender diverse children and young people in the UK. Alex also co-hosts the Mermaids podcast, She Said, They Said.

Lee Lester

Youth Rights Advocate Manager


Lee has been a youth worker for over 15 years and joined Mermaids in September 2021. He is passionate about youth rights and amplifying the voices of marginalised people. Lee loves all things football and when not at work will be playing 5aside, coaching or watching his beloved Leicester City. Lee considers himself a trans activist and wants to use his position within Mermaids to better advocate for gender diverse young people.

Ethan Butteriss

Grants & Foundations Manager


Before joining Mermaids, Ethan’s background was primarily in research, working mostly on projects intended to improve the lives of gender diverse children, young people, and their families. Outside of work, Ethan enjoys spending time with his two rescue dogs, running long distances, and attempting to learn how to salsa dance.

Verity (Vez) Smith

Sports Inclusion Manager


Verity is a gay trans man and has a disability. He played elite women’s rugby for a number of years and now plays in the wheelchair rugby UK superleague. He also supports D&I for the International Gay Rugby and World Gay Games. Verity is passionate that all young people should have access to sport, believing in education, not discrimination.

João Espírito-Santo

Youth Engagement Officer (TPOC focus)

Rosy Rowley

Helpline Service Officer

Kerry Richards

Helpline Service Officer

Kerry is a youth and community worker who has spent much of her working life supporting and advocating for those facing adversity. She believes in the power of listening and ensuring people’s voices are heard. Having worked with children and young people for over 25 years, she wants to help create a wider understanding of the needs of trans, non-binary and gender diverse young people, so that they have access to timely and quality services to help them to flourish and thrive into their adult lives. She enjoys knitting colourful socks and beanies in her downtime.

A smiling man wearing sunglasses, a white vest and a shirt


Helpline Service Officer


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