To oversee a high-quality, safe and robust support service to trans youth and the important adults in their lives, we are recruiting for a Support Line Manager whose key objective is to play a primary role in supporting the frontline staff and volunteers, overseeing risk management, and contributing to service development that reflects the needs of the communities the charity serves.

You will be responsible for leading and managing the day-to-day operations of the charity’s helpline (telephone and webchat) services (Mermaids Support Line), and online forum, ensuring the delivery of safe and high-quality emotional support, information and signposting to service users.

Contract Type: Subject to 6 months’ probation, this is a full time permanent position, 32 hours per week. We are happy to discuss and explore flexible options and job share opportunities.

Salary: £36k to £40k (pro rata) depending on experience.

To find out more about the role and how to apply, please download the application pack and form via the below links.

Support Line Manager – Application Pack

Support Line Manager – Application Form

Application deadline: 9pm on Tuesday 8th September 2026

Please note that the charity reserves the right to offer the position to an individual before the deadline has lapsed, so we would recommend that you do not wait for the deadline to apply if you are interested in this role.

Interview dates: Round 1 – 15th September 2026, Round 2 week – 22nd September 2026 (TBC)

Start date for the role: subject to when you can start.

Due to the high volume of applications that Mermaids receives per position we are unable to provide feedback on individual applications or answer questions from applicants. If applicants have not been contacted by 15th September 2026 then they should assume their application has not been successful on this occasion.

To ensure the voice of trans youth is at the centre of our work, we are recruiting for a Youth Advocacy Manager whose key objective is to translate what we’re hearing from young trans, non-binary and gender diverse people into great quality services and maximise the voice of trans young people throughout our service delivery.  You will develop and spearhead opportunities for trans youth to influence systems change and improve societal outcomes for the trans community more broadly.  

Contract Type: Subject to 6 months’ probation, this is a full-time permanent position, 32 hours per week.  We are happy to discuss and explore flexible options and job share opportunities. 

Salary: £34k to £38k (pro rata) depending on experience. 

To find out more about the role and how to apply, please download the application pack and form via the below links. 

Youth Advocacy Manager – Application Pack

Youth Advocacy Manager – Application Form

Application deadline: 9pm on Thursday 10th September 2026 

Please note that the charity reserves the right to offer the position to
an individual before the deadline has lapsed, so we would recommend that you do not
wait for the deadline to apply if you are interested in this role. 

Interview dates: Round 1 Week commencing 18th September 2026, Round 2 week commencing 25th September 2026 (TBC) 

Start date for the role: subject to when you can start. 

Due to the high volume of applications that Mermaids receives per position we are
unable to provide feedback on individual applications or answer questions from
applicants. If applicants have not been contacted by 25th September 2026 then they
should assume their application has not been successful on this occasion.

To strengthen our youth service capacity, we are seeking an Interim Youth Officer to  ensure continuity of Mermaids youth advocacy services, to deliver planned activities and maintain service delivery.  

Contract Type: Subject to 1 months’ probation, this is a full time temporary position (contract length 4-6 months),32 hours per week.  We are happy to discuss and explore flexible options and job share opportunities. 

Salary: £26k to £28k (pro rata) depending on experience. 

To find out more about the role and how to apply, please download the application pack and form via the below links.

Application Pack – Interim Youth Officer

Application Form – Interim Youth Officer

Application deadline: 9pm on Wednesday 26th August 2026 

Please note that the charity reserves the right to offer the position to
an individual before the deadline has lapsed, so we would recommend that you do not
wait for the deadline to apply if you are interested in this role. 

Interview dates: Week commencing 31st August 2026 

Start date for the role: subject to when you can start. 

Due to the high volume of applications that Mermaids receives per position we are
unable to provide feedback on individual applications or answer questions from
applicants. If applicants have not been contacted by 31st August 2026 then they
should assume their application has not been successful on this occasion. 

We are recruiting a new Chair of the Board of Trustees.

This is a pivotal leadership role for an experienced, values-driven Chair who can provide strategic direction and oversight, strong governance leadership, and visible ambassadorial support to the organisation. We are particularly interested in candidates who can demonstrate a combination of the following:

• Board chair or trustee experience.
• Charity governance experience

Salary: The role of Chair of the Board of Trustees is voluntary (unpaid), but reasonable expenses – such as travel – will be paid.

Commitment: The Board meets quarterly, generally on weekday evenings. Meetings are usually held remotely via Microsoft Teams.

In addition, the Chair of the Board of Trustees will be required to allocate time for:

• Committee engagement and stakeholder meetings as required. This will involve oversight and input into board sub-committees (currently Finance, Audit and Risk, and People and Culture) as well as main board.
• Regular meetings with the CEO.
• External engagement responsibilities.
• Additional time during periods of strategic importance or organisational change.

Term: The Chair of the Board of Trustees will serve an initial three-year term and will be eligible for re-appointment for an additional term of three years.

To find out more about the role and how to apply, please download the candidate brief by clicking the link below.

Download Chair of the Board of Trustees – Candidate Brief

Interview dates: tbd.

Start date for the role: Subject to when you can start.

We are looking for people with passion, energy, and commitment to join our Board. We welcome expressions of interest from people with knowledge and experience in at least one of the following:

• People and Culture
• Safeguarding and Youth Services
• Fundraising
• PR and Communications
• Finance

Salary: The role of Trustee is voluntary (unpaid), but reasonable expenses – such as travel will be paid.

Commitment: The Board of Trustees meets quarterly, generally on weekday evenings. Meetings are usually held remotely via Microsoft Teams.

Trustees are also expected to attend occasional public or private events such as profile events.

Term: Trustees will serve an initial three-year term and will be eligible for re appointment for an additional term of three years.

To find out more about the role and how to apply, please download the candidate brief by clicking the link below.

Download Trustee – Candidate Brief

Interview dates: tbd.

Start date for the role: Subject to when you can start.