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We’re looking for a Helpline Manager to lead a team of staff and volunteers providing support via our multichannel helpline provision. This role is key in quality assuring and developing our helpline offer, ensuring an effective, impactful service, reaching all of those who need us across the UK, with a well informed and supported staff and volunteer team.
Closing date: Monday 8 January
Mermaids is one of the leading charities working to support thousands of transgender or gender non-conforming children, young people and their families. Our overarching aim is to create a world where gender-diverse children and young people can be themselves and thrive.
To this end, our goal is to relieve the mental and emotional stress of all those aged 19 years and under who are gender variant, as well as to promote education and awareness.
We offer information, support, friendship and shared experiences to young people and their families, as well as providing some local and national opportunities to meet others. We achieve these charitable aims through our helpline as well as training, parent and teenager support groups and a wide variety of events, all supported by our volunteers.
This page will detail any outstanding staff vacancies. We’re not considering intern applications at this time.
For more information on volunteering with Mermaids, please visit our volunteer information page.