Speak to a trained member of the Mermaids team. 08088010400

Help and Support

Talk to us on
0808 801 0400

Our Helpline and Webchat services are open Monday to Friday, 9am to 9pm

Mermaids supports trans, non binary and gender diverse young people, their families, friends and professionals.  

When you contact the helpline your phone number is visible to us unless you choose to withhold it. All information collected on the call is to enable us to support you and ensure our helpline is as effective as possible. If you’d like to remain anonymous please let us know.

Calls to Mermaids are confidential, and any details recorded will not be shared with a third party. All staff, trustees and volunteers are required to comply with our Privacy, Confidentiality and Safeguarding policies.

Web Chat

Chat online with a trained operator

Open from 9am – 9pm Monday to Friday

Text Chat

Are you in a crisis?
Do you need help?

Smartphone image

text MERMAIDS to


for free 24/7 crisis support all across the UK.

All texts are answered by trained volunteers with support from experienced clinical supervisors.

Get in touch

Please email us with any general enquiries. For press and fundraising enquiries, please contact the relevant team using the contact details further down this page.


Press and media

Email us with any press and media enquiries.

Email our press team


We’d love to help you with your fundraising efforts. Please email us for all donation and fundraising enquiries.

Email our fundraising team