Help and Support

Talk to us on
0808 801 0400

Helpline Open Monday to Friday, 9am to 9pm

Calls to Mermaids are confidential and any details recorded will not be shared with a third party. All staff, trustees and volunteers are required to comply with our Privacy and Confidentiality policies.

If you wish to know more about our Confidentiality, Privacy and Safeguarding policies please see below.

About The Helpline

Mermaids provides a helpline aimed at supporting transgender youth up to and including the age of 19, their families and professionals working with them.

The helpline offers emotional support, a gateway to the parents and teens forums, information about current legislation and protections under the law, plus signposting to training and resources. The helpline is covered by volunteers, so we do not have a definitive schedule of when we can answer your call but aim to answer your calls between 9am and 9pm, Monday to Friday.

Any voicemails will be responded to as soon as we can once received. If there is no-one available to talk to and your situation is urgent, please email [email protected]

The Mermaids Helpline is open Monday to Friday, 9am – 9pm (times may vary on Bank Holidays)

Calls to this helpline are free from landlines and mobile phones within the UK and do not appear on itemised bills

Web Chat

You can chat online with a qualified webchat operator

Open from 9am – 9pm Monday to Friday

Text Chat

Are you in a crisis?
Do you need help?

Smartphone image

text MERMAIDS to


for free 24/7 crisis support all across the UK.

All texts are answered by trained volunteers with support from experienced clinical supervisors.

Important Information

You can text the Crisis Messenger Text Service FREE and ANONYMOUSLY from EE, O2, Vodafone 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus. If you are texting from a Samsung Galaxy handset, you might receive a notification that you will be charged. If you’re with one of the networks above, ignore this – you won’t be charged. 

The Text Chat service is powered by Crisis Text Line, but please contact [email protected] should you have an issue with the service 

Email Us

If you are unable or not ready to access helpline support you can also email Mermaids.

Please ensure when you are contacting us by email that you include the age of your child (or your age if you are a young person contacting us) and where you are from.

Email Us

Confidentiality Policy


Privacy Policy


Safeguarding Policy


Data Protection Policy



Main Office:
Suite 4, Tarn House,
77 the High Street,
LS19 7SP

London Office:
Garden Studios
71-75 Shelton Street,