Help and Support
Talk to us on
0808 801 0400
Helpline open Monday to Friday, 9am to 9pm
Calls to Mermaids are confidential and any details recorded will not be shared with a third party. All staff, trustees and volunteers are required to comply with our Privacy and Confidentiality policies.
If you wish to know more about our Confidentiality, Privacy and Safeguarding policies please see below.
About The Helpline
Mermaids provides a range of helpline services supporting transgender youth, up to and including the age of 25. We also support families and professionals.
The helpline team offer emotional support, a gateway to the parents and young people’s forums, information about current legislation and protections under the law, plus signposting to training and resources.
Phone lines, webchat and email are covered by volunteers and staff between 9am and 9pm, Monday to Friday. If no one is available and your situation is urgent, you can use the text chat service below 24/7 for crisis support or email [email protected].
Please be aware that voicemails and emails will be responded to as soon as possible during the hours of 9am – 9pm Monday to Friday and the next working day if the service is closed.
The Mermaids Helpline is open Monday to Friday, 9am – 9pm (times may vary on Bank Holidays)
Calls to this helpline are free from landlines and mobile phones within the UK and do not appear on itemised bills
You can chat online with a qualified webchat operator
Open from 9am – 9pm Monday to Friday
18 – 25 Student Support
A free and confidential phone and webchat service designed specifically to support students. This is open to trans, gender-diverse and non-binary students who are aged 18 to 25, and is available 9am-9pm, Monday to Friday.
Are you in a crisis?
Do you need help?
text MERMAIDS to
for free 24/7 crisis support all across the UK.
All texts are answered by trained volunteers with support from experienced clinical supervisors.
You can text the Crisis Messenger Text Service FREE and ANONYMOUSLY from EE, O2, Vodafone 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus. If you are texting from a Samsung Galaxy handset, you might receive a notification that you will be charged. If you’re with one of the networks above, ignore this – you won’t be charged.
The Text Chat service is powered by Crisis Text Line, but please contact [email protected] should you have an issue with the service
If you are unable or not ready to access helpline support you can also email Mermaids.
Please ensure when you are contacting us by email that you include the age of your child (or your age if you are a young person contacting us) and where you are from.
Suite 4, Tarn House,
77 the High Street,
71-75 Shelton Street,