Speak to a trained member of the Mermaids team. 08088010400

Text Chat

Are you in a crisis?
Do you need help?

Smartphone image

text MERMAIDS to


for free 24/7 crisis support all across the UK.

All texts are answered by trained volunteers with support from experienced clinical supervisors.

Do you need help now? The Crisis Messenger text service provides free, 24/7 crisis support across the UK.

We at Mermaids know that finding the right support is important, especially if you need someone to talk to right now. The Crisis Messenger Text Service aim to connect every texter to a trained volunteer promptly to provide crisis help. They will listen to you and help you think more clearly, enabling you to know that you can take the next step to feeling better.

If you’re experiencing a personal crisis, are unable to cope and need support, just text “Mermaids” to 85258.

A trained Crisis Messenger Volunteer will introduce themselves, reflect on what you’ve said, and invite you to share at your own pace. You’ll text back and forth, only sharing what you feel comfortable with. By asking questions, listening to you and responding with support, they will help you sort through your feelings until you both feel you are now in a calm, safe place. You might be provided with some signposting to other services that can provide you with further help, so that you can continue to get support.

Crisis Messenger can help with urgent issues such as:

● Suicidal thoughts

● Abuse or assault

● Self-harm

● Bullying

● Relationship issues


You can text the Crisis Messenger Text Service FREE and ANONYMOUSLY from EE, O2, Vodafone 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus. If you are texting from a Samsung Galaxy handset, you might receive a notification that you will be charged. If you’re with one of the networks above, ignore this – you won’t be charged. This service will not show up on itemised bills.

This service is powered by Crisis Text Line, but please contact [email protected] should you have an issue with the service