MERMAIDS HELPLINE: 0808 801 0400

Open Monday - Friday; 9am - 9pm (Bank Holiday opening times may vary)

If your call is not answered, you can either leave a message and we can call you back or you can email us at We understand that you may only be able to receive a call from us at a specific time, so please let us know when it would be convenient to call and we will try to call you at that time.  We won't call you outside of that time.

Polite notice: Mermaids was not set up as a grant making or funding organisation. Because of this we are unable to make charitable donations to individuals or groups, under any circumstances. Mermaids offers information and support to thousands of trans and gender diverse children and young people, and their families, and our income has to be used to further these charitable aims.

Web Chat

We are currently piloting a new web chat service. If you wish to speak to an operator and the service is shown to be available, just click on the 'Let's Chat' button. When there are no operators available, the 'Sorry our web chat is currently closed' sign will appear. 


Main Office:
Suite 4, Tarn House,
77 the High Street,
LS19 7SP

London Office:
Office 3,
63 Charterhouse Street,


You can email us at

Please can you ensure when you are contacting us by email that you include the age of your child (or your age if you are a young person contacting us) and where you are from.

Can you help?...

We currently need more volunteers to help us to provide a quality service, with a 2 day training course and supervision and support provided. If you are interested, please email with a completed volunteer application form that you can download here and we will be in touch. We ask for a minimum commitment of 2 to 3 hours per week.


If you want to get involved in fundraising for Mermaids, or would like more information, you can email us at


We welcome queries from journalists and media organisations.  We are happy to provide information to inform public discussion of the issues around our work. When queries raise matters of general interest then we may also publish the queries and our responses on our Blog 

If you wish to know more about our media policy please click here:

Please send media queries to

Your information:

Calls to Mermaids are confidential and any details recorded will not be shared with a third party. All staff, trustees and volunteers are required to comply with our Privacy and Confidentiality policies.

If you wish to know more about our Confidentiality, Privacy and Safeguarding policies please see below.

Confidentiality Policy

Privacy Policy

Safeguarding Policy