Help and Support
Talk to us on
0808 801 0400
Our Helpline and Webchat services are open Monday to Friday, 1pm-8:30pm.
Mermaids supports trans, non binary and gender diverse young people, their families, friends and professionals.
When you contact the helpline your phone number is visible to us unless you choose to withhold it. All information collected on the call is to enable us to support you and ensure our helpline is as effective as possible. If you’d like to remain anonymous please let us know.
Calls to Mermaids are confidential, and any details recorded will not be shared with a third party. All staff, trustees and volunteers are required to comply with our Privacy, Confidentiality and Safeguarding policies.
On occasion we may need to close for staff training. Please check back later if the service is unavailable.
Chat online with a member of the team
Open from 1pm – 8.30pm Monday to Friday
Are you in a crisis?
Do you need help?
text MERMAIDS to
85258
for free 24/7 crisis support all across the UK.
All texts are answered by trained volunteers with support from experienced clinical supervisors.
Please email us with any general enquiries. For press and fundraising enquiries, please contact the relevant team using the contact details further down this page.
EMAIL USFundraising
We’d love to help you with your fundraising efforts. Please email us for all donation and fundraising enquiries.