Earlier this year Mermaids decided to carry out a frank and honest appraisal of our internal culture and how we measure up in terms of equity, diversity and inclusion. As part of this process, we commissioned an independent external report which highlighted a number of significant challenges for us. We know we must do better and we are absolutely committed to doing so, and will be implementing the report’s recommendations as a priority. The charity has an unwavering commitment to safeguarding which is, and always will be, our top priority. We will continue to cooperate fully, openly and with complete…

Mermaids would like to update our service users and allies in light of recent events. Firstly, we have regrettably continued to receive a high volume of distressing, and in some cases threatening, calls, emails and web chat contacts as a result of some of the recent coverage. We must protect our staff from this unacceptable abuse, and therefore we will be closing the helpline service tomorrow (Wednesday 12 October) in order to give them respite. We will be resuming a normal service as soon as we can, but we are operating in a particularly challenging environment at present and there…