Happy New Year! Welcome to the second instalment of our Day In The Life series. Here, we spotlight the important work being done by Mermaids and the people who make the charity what it is. Meet Kerry (she/her), one of our Helpline Services Officers, who marks her fourth year at Mermaids this spring. Kerry started out as a volunteer before joining the charity as a staff member. Today, you will find her on the frontline, answering your calls or replying to messages over webchat. Whatever the problem, she’ll be here for you with a kind and supportive ear. Read on to…