Helpline and Email Support


Mermaids provides a helpline aimed at supporting transgender youth up to and including the age of 19, their families and professionals working with them. The helpline offers emotional support, a gateway to the parents and teens forums, information about current legislation and protections under the law, plus signposting to training and resources. The helpline is covered by volunteers, so we do not have a definitive schedule of when we can answer your call but aim to answer your calls between 9am and 9pm, Monday to Friday. Any voicemails will be responded to as soon as we can once received. If there is no-one available to talk to and your situation is urgent, please email

The Mermaids Helpline is open Monday to Friday, 9am - 9pm (times may vary on Bank Holidays)

Calls to this helpline are free from landlines and mobile phones within the UK and do not appear on itemised bills

 Helpline Freephone Range

HELPLINE: 0808 801 0400

We need more volunteers to help us to provide a quality service, with a variety of different roles from admin to helpline and email support, attendance at events and helping with practical support. All roles have supervision and support provided. If you are interested, please email with a completed volunteer application form that you can download here and we will be in touch. We ask for a minimum commitment of 2 to 3 hours per week for the helpline service, other roles vary hugely so please get in touch. If you are interested in other opportunities to volunteer for Mermaids, visit our volunteering page by clicking here.

Calls to Mermaids are confidential and any details recorded will not be shared with a third party. All staff, trustees and volunteers are required to comply with our Privacy and Confidentiality policies.

If you wish to know more about our Confidentiality, Privacy and Safeguarding policies please see below.

Confidentiality Policy

Privacy Policy

Safeguarding Policy


If you are unable or not ready to access helpline support you can also email Mermaids at


Mermaids offers a webchat service periodically. When available, this is shown as 'open' on the webchat icon on right hand side of this page.