Our Staff and Trustees
Our board of trustees are very committed to improving the lives of young people and their families. They work on an entirely voluntary basis and are made up of parents, trans people, business professionals, lawyers and much more! Although Mermaids has been running for over 20 years, we moved to a CIO (Charitable Incorporated Organisation) in 2015 to help us to manage our growth which has been necessary in direct response to a huge increase in demand for support.
In January 2016 we took on our first member of paid staff when we employed a CEO. This was followed in September 2016 with the addition of 2 part time Helpline Manager posts, having being awarded a grant by Children in Need to develop and strengthen our core services, the helpline and email support provision. We have now added a trainer to grow our training provision to organisations nationwide, and part of this post is funded by a Department of Education grant to deliver training into 35 schools by 2019.
Susie Green - CEO
Trustee for approximately 10 years of Mermaids, Chair for 3 years, and CEO since January 2016 she has worked and volunteered in the charitable sector for over 17 years. She has worked as an IT Manager for a Citizens Advice Bureau and also has sales, purchasing and project management experience, with extensive networking and people management skills. Since starting as CEO of Mermaids, Susie has expanded our capacity and funding, and working with the trustee board, she has succesfully grown and developed our services, and aims to continue this success into the future. Her passion is to ensure that families and young people can access the support they need to empower them to achieve the best outcomes possible in often difficult times, and to continue to campaign for better provision of services, and respectful media representation of trans children and young people, and their families.
Caroline - Chair
Chairing is a key role on the Mermaids Trustee Management Committee. The Chairperson must ensure that the Management Committee functions properly; that there is full participation during meetings; that all relevant matters are discussed and that effective decisions are made and carried out. The role of a Chairperson is important, with external representation of Mermaids, and work with staff.
Caroline is a senior strategy and transformational change leader with over 20 years experience, mainly in public sector policy and regulation. Over recent years Caroline has adopted a portfolio approach to her career, enabling her to combine part time and interim professional roles alongside pro-bono strategic consultancy for charities. Caroline has links with a number of child and health related charities and has first hand fundraising experience. She is a volunteer consultant for The Cranfield Trust which links professionals with small charities that would benefit from their support.
Cranfield introduced Caroline to Mermaids in early 2015 to help advise the Trustees on a plan to increase the organisation’s ability to support the rapidly increasing community of children and families needing advice and support with transgender issues. A busy 6 months working closely with Susie Green helped develop an ambitious but realistic approach to fundraising, and a strategic plan for business growth. In addition, Caroline helped link Mermaids with potential funders and new corporate partners. Caroline developed a real attachment to Mermaids over this period and was delighted to be asked to continue to support the organisation on an ongoing basis as a Trustee and volunteer, and accepted the role of Chair in October 2016.
Deborah was a senior nurse before embarking on a career in law. She is a senior lawyer specialising in governance, safeguarding and health and social care law. Deborah was part of the legal team for the Bristol Cardiac Inquiry in the 1990’s which changed the face of health and social care governance in the UK. Some years ago, Deborah also became an Independent author/chair for serious case reviews for safeguarding children and vulnerable adults. Deborah’s other roles include being a Chair of an Ethics Committee in health; an advisor on a public leaders group; a panel member of the National Skills Academy and a member of several national panels.
Deborah has extensive investigatory experience, cross agency and has worked with over 100 organisations to strengthen governance structures, optimise organisational learning and improve regulatory compliance, with the aim of improving service user outcomes and experience. Deborah is very actively engaged in the national agendas across health, social care and safeguarding. In the last year she has been working with national bodies to influence health and social care policy, and make a real and tangible contribution toward better learning systems, always with efficiency and quality at the forefront.
Helen - Volunteer Co-ordinator
Helen joined Mermaids three years ago as a service user and has recently become a Trustee wanting to put something back into Mermaids. Her background is a degree in Hospitality Management and she currently filling the role of Volunteer Co-ordinator for Mermaids and is trained in safeguarding and child protection. Helen also runs her own support group local to her and peer supports parents. She is using these skills to help move Mermaids forward by helping plan residentials, admin and Volunteering on the Mermaids helpline.
Janet Adams is a widely experienced COO and Regulatory Change professional, with a track record of driving customer focused change across the full range of banking sectors including Retail, Commercial and Investment Banking.
In her current role as Global Head of Conduct for HSBC Commercial Bank (CMB) Janet has responsibility for ensuring that HSBC’s approach to Conduct is understood and embedded across all of CMB’s markets, driving fair outcomes for customers and maintaining market integrity.
Diversity and Inclusion are core values of Janet’s and she has worked both with in-company diversity networks and wider industry groups over the past decade supporting Women’s, LGBT+ and Black and Ethnic Minorities networks. Janet is a trustee of Mermaids UK, a married mother of one, and at weekends is generally to be found with her menagerie of cats, dogs and horses.
Neil - information coming soon!