We are sorry that we can't give you definitive times when we can answer your calls as our helpline is manned by volunteers who have other family and work commitments. General hours covered are between 9am and 9pm.

If your call is not answered, you can either leave a message and we can call you back or you can email us at  We understand that you may only be able to receive a call from us at a specific time, so please let us know when it would be convenient to call and we will try to call you at that time.  We won't call you outside of that time.

TELEPHONE: 0344 334 0550

Suite 5, 
High Street House,
2 the High Street,
LS19 7PP

To email us click here

Please can you ensure when you are contacting us by email that you include the age of your child (or your age if you are a young person contacting us) and where you are from